1st National Bank Frequently Asked Questions FAQs
Welcome to the FAQ page of 1st National Bank – your trusted community bank. Here you’ll find answers to our most commonly asked questions like:
- Who is 1st National Bank?
- Where are you located?
- What services do you offer?
- What are your current rates?
- How do I open an account?
- Do you offer online banking?
- How do I view my eStatements?
- How can I contact customer service?
- Are my deposits insured?
- How do I report a lost or stolen card?
- Do you offer loans and mortgages?
- Can I use my 1st National Bank card overseas?
- Still have questions?
If you don’t find what you’re looking for, feel free to contact our support team for further assistance.
General FAQs (Read Below)
Who is 1st National Bank?
1st National Bank is a premier community bank dedicated to serving the financial needs of our local community. With over 170 years of experience, we’re proud to provide a blend of modern banking solutions and personalized service.
Where are you located?
Our main banking center is located in historic Lebanon, Ohio. For specific addresses and banking center details, please visit our Locations page.
What services do you offer?
1st National Bank offers a wide range of services including:
- Personal Checking
- Personal Savings
- Personal Lending
- Mortgages
- Business Banking
- Business Services
- Business/Commercial Lending
- and Wealth Management
What are your current rates?
You can find our current rates on our Rates page.
How do I open an account?
Opening an account is easy! Visit any of our banking centers and have one of our friendly bankers assist you with the process.
Do you offer online banking?
Yes, we offer online and mobile banking solutions for both personal and business clients. To register, visit our Online Banking Registration page.
You can also download our mobile banking app here.
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How do I view my eStatements?
You will receive an email from 1st National Bank containing a password protected PDF. This PDF is your eStatement.
- Checking Account eStatement Passwords
Your checking account eStatement password is the last four digits of your Social Security Number or EIN - Savings Accounts, Certificates of Deposits (CD)s, and Loans
Your savings account, certificate of deposit (CD), or loan password is the first five characters of your email address and the last four digits of your Social Security Number or EIN.- Ex: Email address: johndoe@email.com SSN/EIN: 1234567890
Password: johnd7890
- Ex: Email address: johndoe@email.com SSN/EIN: 1234567890
How can I contact customer service?
You can reach our customer service team by calling (513) 932-3221, visiting a banking center, or sending us a message through our Contact Us page.
Are my deposits insured?
Absolutely! All deposits at 1st National Bank are insured up to the maximum allowed by the FDIC. Find out how much coverage you can get on your deposits with FDIC’s Electronic Deposit Insurance Estimator (EDIE) calculator.
How do I report a lost or stolen card?
Please report any lost or stolen cards immediately by calling (513) 932-3221 during business hours or to call our 24/7 helpline during nonbusiness hours. Report a lost or stolen ATM/Debit Card call 1 (800) 523-4175 and select the Lost or Stolen Card option or for a lost or stolen Credit Card call 1 (800) 423-7503 Visit our Lost/Stolen Card page for further details.
Do you offer loans and mortgages?
Yes, we offer a variety of loan and mortgage options tailored to meet your needs. Discover our
- Mortgages
- Personal Credit Cards
- Auto Loans
- Personal Loans
- Business/Commercial Loans
- Business Credit Cards
- Card Management
Can I use my 1st National Bank card overseas?
Most 1st National Bank cards are enabled for international use. However, we recommend checking with us and informing us of your travel plans to ensure seamless transactions abroad.
Still have questions?
Get in touch with our support team. Email our support team, submit a contact form or call (513) 932-3221 today for personalized assistance. Remember, at 1st National Bank, we’re always here to help you Bank your best™.
